Terms and Conditions

Doctor Now Healthcare LLC S.O.C

Effective as of 30th March 2024

Welcome to Doctor Now Home Healthcare LLC S.O.C(referred to as “Doctor Now,” “we,” “us,” or “our”). Please read these Terms & Conditions carefully as they govern your use of Doctor Now’s services, including our nursing and healthcare services provided via our website https://doctornowhealthcare.com/ and any associated platforms or mobile applications.

Payments and Service Contracts

Payment Terms: For any nursing or healthcare service contract, 50% of the total fee is due at the start of the service. The remaining 50% is payable at the end of the one-month contract period.
Payment Reminders: If the initial 50% is not paid, we will first send a reminder email, followed by a phone call from our accounting team to assist or guide you in completing the payment.
Service Cancellation: If payments are not made, we reserve the right to terminate nursing support immediately.

Booking and Cancellations

Cancellation Notice: We require a 4-hour notice for ad-hoc bookings and a 24-hour notice for long-term or monthly contract cancellations.
Nurse Uniforms: Nurses will wear their uniform unless a special request is approved by the nurse manager for family reasons.
Nurse Replacement: We may replace a nurse during any long-term contract, ensuring the substitute nurse meets our high standards and ensuring a smooth and professional transition.

Service Scope and Standards

Clinical Assessment: We will assess whether the patient’s condition is within our scope of home nursing care. If not, we will refer you to additional or advanced healthcare services.
Nurse Conduct: Our nurses are healthcare professionals—not domestic helpers. They must not be subjected to any form of abuse. Their duties include newborn care, childcare, and professional nursing care only.
Work Hours: A nurse’s shift is limited to 12 hours unless prior approval is obtained for extended hours.

Payments

Accepted Payments: We accept Cash, Bank Transfer, BNPL services such as Tabby, and Visa/MasterCard debit and credit card payments in AED.
Our services are not available in OFAC-sanctioned countries in compliance with UAE law.

Physiotherapy Services (If applicable)

Initial Assessment: Your physiotherapy plan begins with an initial 45-minute assessment to evaluate your condition.
Treatment Sessions: The number of sessions will be determined based on the assessment and agreed upon with you.
Session Cancellation:

Less than 3 hours’ notice or a no-show → 50% session fee will be charged.
Less than 1 hour’s notice or a no-show → 100% session fee will be charged.

Rights and Responsibilities

Instructions: You are expected to follow reasonable instructions for the effectiveness of treatment, including session preparation.
Confidentiality: We respect your privacy and will only disclose information when legally required or necessary for treatment.
Data Protection: We comply with the UAE Data Protection Act and handle your personal data accordingly.

Changes and Termination

Policy Changes: We reserve the right to modify these terms, including service fees, with 30 days’ notice.
Termination: Either party may terminate the contract under specific conditions, including violation of these terms or unforeseen circumstances.