Privacy policy

Doctor Now Home Healthcare LLC S.O.C

Effective Date: 30 March 2024

Doctor Now Home Healthcare LLC (“Doctor Now,” “we,” “us,” or “our”) is committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy explains how we collect, use, share, and safeguard your information when you use our website https://doctornowhealthcare.com/ and any related services (the “Services”).

By using our Services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

a. Personal Data

We may collect personal information that can identify you, including:

Full Name
Email Address
Phone Number
Home Address
Health-related information (medical history, treatment plans, doctor reports)

We only collect health information when necessary to provide you with safe and effective healthcare services.

b. Technical & Device Data

This includes:

IP address
Browser type and version
Device type and OS
Time zone settings
Pages you visit and time spent on our site
Unique device identifiers
Analytical/diagnostic data

c. Usage Data

Information on how you interact with our website, such as:

Page visits
Click actions
Time and date of visits
Session duration

2. How We Use Your Information

We use your data to provide and improve our healthcare services. This includes:

Delivering home healthcare services (nursing, physiotherapy, babysitting, doctor consultations, etc.)
Communicating with you for reminders, updates, or service-related messages
Personalizing your healthcare plan
Processing payments and managing invoices
Enhancing and improving our website and services
Ensuring safety and security of our platform
Meeting legal and regulatory obligations

3. Sharing Your Information

We do not sell your personal information.
We only share data in these cases:

a. Service Providers

With trusted partners who help us operate our services, such as:

Payment gateways
IT/technical support providers
Analytics tools
Healthcare service partners (when required for your treatment)

b. Legal Requirements

We may disclose your information if required:

By UAE law
By government authorities
To protect our legal rights

c. Business Transfers

If Doctor Now Healthcare undergoes a merger, acquisition, or restructuring, your data may be transferred securely to the new entity.

4. Your Data Protection Rights

You have the right to:

Request access to your personal information
Request corrections or updates
Request deletion of your data (where applicable)
Object to certain data processing
Request data transfer to another provider
Withdraw consent at any time

To exercise your rights, email us at info@doctornowhealthcare.com

5. Data Security

We take strong measures to protect your personal data using:

Secure servers
Encrypted communication
Restricted access controls

However, no method of online transmission is 100% secure, and we cannot guarantee absolute protection.

6. International Data Transfers

Your data may be stored or processed in countries outside the UAE.
We ensure that such transfers follow strict data protection standards.

7. Children’s Privacy

Our services are not intended for children under 18.
We do not knowingly collect data from individuals under 18.
If we discover such information, we will delete it immediately.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Changes will be posted on this page with an updated Effective Date.
We encourage you to review this page periodically.